Frequently Asked Questions
A standoff is a piece of hardware that is used to mount you substrate or material away from the wall. It usually includes a cap, stud, washers, and a barrel.
All shipped orders receive a confirmation email with your tracking number. We can also assist with tracking the order by phone at 813-938-6025 and with your order number our online sales representative will also be able to assist you in tracking the order. Please feel free to also email any questions that you may have to firstname.lastname@example.org.
The 1/16” stainless steel cable can support up to 50 lbs. not including the mounting hardware. The 1/8” cable can support up to 100 lbs. per cable not including the mounting hardware.
Each standoff is rated for 18lbs per and that is not including how it is being mounted. If the product is mounted properly there will be a greater supported weight. Please refer to the data sheets provided with the anchors for drywall and concrete.
The cable and rod systems are best used indoors. We do not recommend that they be used outside.
All installations are pretty simple and straightforward. It usually just involves marking your mounting surface, drilling the holes for the mounting hardware and mounting the signage and/or art. If there is additional information or instructions a Sales Representative can assist you by phone at 813-938-6025 or by email at email@example.com. We also have installation videos and guides available on our website.
The amount of time required to install your project determines on how handy the installer is and how extensive the project is. It can take anywhere from 10 minutes and above to install.
When orders are placed with MBS Standoffs we offer shipping through FedEx, UPS, USPS, and DHL. All shipping charges are received from them and we do not control what they charge. If you would like to utilize your own shipping account there will be a $5 charge, then you would pay the fee charged to you by the shipping company provided.
Online credit card purchases are processed through Authorize.net. Authorize.net is one of the best and most secure providers for processing credit card charges through the internet. They are a third party vendor and we do not have access to the card information from this vendor. We do recommend that you clear your cookies and make sure that you have a secure internet connection when placing your order. This is because we cannot control what happens between your system and ours when the order is processed.
Sales tax will not be charged unless you are located in the state of Florida or the state of Nevada. If you have a resale certificate for either state please email it to firstname.lastname@example.org or give us a call at 813-938-6025 and we will make sure to mark your account accordingly.
To install most of our products you would need a drill, drill bit, and screw driver. It would be recommended that a level is utilized to ensure proper and level mounting.
All of our rails and tracks come in 72” or 6ft length.
The classic rail is designed to be mounted to the wall and the ceiling rail is designed to be mounted to the ceiling at the corner where the wall meets.
The hardware needed to use the art hanging systems includes the rail, the hanging cables, cable hooks, and the mounting hardware for the rails.
Yes, we can ship orders internationally. International orders must be placed by phone at 813-938-6025 or by email at email@example.com. When placing an international order please provide us with all your company and order information so that we may quote you properly. All orders will be shipped via DHL. We do accept third party carriers as long as you provide the shipping details. All international orders must be paid via wire transfer. When placing your order all the information will be provided when the quote is sent via email.
MBS Standoffs is committed to protecting your personal information and privacy. No information will be sold or shared with any third party outside of the duties required to fulfill the order. MBS Standoffs has passed all required processes to be compliant with information security.
Please contact the office at 813-938-6025 or you can also reach us via email at firstname.lastname@example.org within 30 min of processing the order to cancel or change orders.
A barrel is the base of the standoff that is what holds the material away from the wall.
Yes, all orders either placed online or by phone will get an email confirmation as well as a shipping confirmation with your tracking number as well. Make sure to check your spam folder from our automated system. The email address associated with those emails will be email@example.com
Our stainless steel products is made form 3 different grades of stainless steel. Grade 201 is for indoor use only, Grade 304 is for indoor and outdoor use, and we also have 316 Marine Grade stainless steel.
The only difference between aluminum and stainless steel is the finish.
The customizable is line is “Al a Carte” which means each piece is sold separately. The inexpensive line is sold “all in one” so it includes everything but the mounting hardware.
Usually we have a 10-14 day lead time depending on the product. The lead time usually starts after the purchase has been made.
All orders are shipped same day as long as we have the product in stock. The latest that an order can be placed is 7:30 pm ET.
We accept all major credit cards; Visa, MasterCard, Discover, and American Express. We also accept checks, e-checks, PayPal, wire transfers, and COD. Payments made by wire transfer and COD are subject to an additional fee.
We currently only have 2 warehouse locations. The main office is located in Tampa, FL. Our second location is located in Henderson, NV. We do have “store pickup” available as long as you are located near either location.
Yes, we do please contact us either by phone 813-938-6025 or send a request via email to firstname.lastname@example.org
The flag sign is sold as a set and cannot be sold separately.
Yes, it is recommended that you contact your local hardware store for the correct tools to cut the aluminum and stainless steel with.
The amount of standoff usually is based on the size of the sign itself. We normally recommend a standoff every 2’ or 24”. A good example would be a 4’ x 8’ sign the recommended amount if standoffs would be 4 across the top and 4 across the bottom so a total of 8 standoffs.
This is completely up to you and the customer but it is recommended that usually the hole sits 1” – 2” away from the edge of the material.
The bolt that holds the cap and barrel together through hole in your substrate or material.
Mbs Standoffs does not recommend painting the standoffs since they are already processed for their finish at our production facility. We have had customer who have painted out products with a third party but there will be no returns accepted if it doesn’t work.